RETURN AND EXCHANGE POLICY

Last Updated: 10/25/2022

Thank you for shopping at https://www.salaamy.com/

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SALAAMY Located at 501 Vantage Building Station Approach Hayes UB345a, Delaware, US.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.salaamy.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

If the product will be refund, returned or exchanged there will be charge on Shipping Fee of $10 USD , which would be applied through a total reduced refund or credit.

Product that is bought from SALAAMY>COM can’t be returned IF ITS A DIGITAL COURSE OR WORKSHOP OR PURCHASED ON SALE . All Items are eligible for return except the products that are: ITEMS ON SALE HAVE NO REFUNDS OR RETURN

You are always required to ship back the items by following the shipping instruction:

PLEASE EMAIL US TO PROVIDE YOU A COUNTRY-SPECIFIC ADDRESS TO ACCEPT RETURNS SALAAMYONLINE@GMAIL.COM

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund. IF YOU HAVE RECEIVED A DAMAGED PRODUCT AN UNBOXING VIDEO IS REQUIRED TO PROOF THE PRODUCT WAS RECEIVED IN DAMAGED CONDITION …

In order for the product to be eligible for a Refund, make sure these conditions are met:

• Product must be returned in its original packaging
• Product wasn’t used or damaged
• Product must have the receipt or proof of purchase

Aside from these conditions there are product that can be returned but are not refundable as stated in the following:

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. If the payment was made thru bank the following information are needed to be provided:

Full name and IBAN number

Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.

Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.

REFUNDS ARE CREDITED TO THE CUSTOMER AFTER 21 BUSINESS DAYS OF ACCEPTANCE OF THE REFUND REQUEST SATURDAY & SUNDAY ARE NON-WORKING DAYS….

HOW TO INITIATE A RETURN

If you have a request for a Return, Refund or Exchange, and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: salaamyonline@gmail.com

You will be updated on their Return Status through their EMAIL, provided that contact information is recorded to us.