SHIPPING POLICY
SALAAMY LLC (“we” and “us”) is the operator of (https://www.salaamy.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
PLEASE READ OUR REFUND POLICY …
3.2 Warranty Returns
PLEASE READ OUR REFUND AND RETURNS POLICY
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 7 days with 3 DAYS PROCESSING TIME
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 21 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.
4.3 Dispatch Time
Orders are usually dispatched within 3 TO 4 business days of payment of the order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
SALAAMY LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation BEING HANDMADE PRODUCTS AND MADE ON ORDERS FOR A DELAY IN DELIVERY TIME REFUNDS ARE NOT INITIATED AS WE STRIVE HARD WITH OUR ARTISANS TO MAKE THE BEST AND FINEST QUALITY AVAILABLE TO YOU …
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider ON THEIR EMAIL
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps. ALL PARCELS SHOULD BE OPENED WITH AN UNBOXING VIDEO
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and SALAAMY LLC encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, SALAAMY LLC SHALL NOT BEAR THE LOSS OF NON ACCEPTANCE OF GOODS DUE TO NON PAYMENT OF ETHICAL TAXES IMPOSED BY HONOURABLE GOVERMENTS
8. Cancellations
PLEASE READ OUR REFUND POLICY
9. Insurance
WE DO NOT TAKE INSURANCE ON OUR PRODUCTS AS ITS HARAM
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at salaamyonline@gmail.com
THANK YOU
